Anonymous
map-marker Seattle, Washington

Need to ship to ALASKA

Bruh, first of all, I'd like to point out that ALASKA is a part of the United States. Please start shipping here as the fact that people don't realize we are U.S. territory is B.S. *** this store and others like it until they ship here. AND Hawaii AND Puerto Rico too. I'm sick of the exclusions. We are consumers just like the rest of America. Get it together!
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User's recommendation: Don't bother wasting time if you're in AK, HI, or Puerto Rico

Asa D Qim

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Verified Reviewer
| map-marker Columbia, South Carolina

Shoe ripped

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The rope holding my Sperry slides together came loose and just didn't hold up. I did nothing but normal activities in them.
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Loss:
$30
Pros:
  • Look nice
Cons:
  • Fall apart

Preferred solution: Full refund

User's recommendation: They are good at customer service

Jan J Zwm

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Verified Reviewer
| map-marker Dubai, Dubai

Line got disconnected

I was actually on the phone with a lady and the line got disconnected. I am trying to find out if theres any possible way that I can provide the full address instead of the zip code only??? As here in UAE WE DONT USUALLY USE ZIP CODE ONLY THE EXACT ADDRESS.
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Preferred solution: Deliver product or service ordered

Frank G Xmk
map-marker Midlothian, Virginia

Premature shoe failure, can you help

I own several pairs of Sperry Gold Cup shoes, specifically STS17471 size 9.5 W. The left shoe of one of my newest pairs has failed where the shoe’s upper is stitched to its sole. The leather has literally separated in half about 2 1/2”. Further, four of the metal lacing eyes have come out of their leather holes. I can provide photos of the shoes to show you the failure areas and the overall wear of the pair of shoes. I purchased the shoes at Dillards in Richmond, VA. and they weren’t inexpensive. I’m depending on you to stand behind your shoes, shoes that I’ve been buying for the last 45 years. Frank Grier
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Orion Uto
map-marker Annapolis, Maryland

Customer service

Never received notice of cost of shoes. Returned a pair today at FEDEX and want ti know how much Credit I will receive and when?
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Cons:
  • Customer service

User's recommendation: Not good customer serbuce

Nate G Zes

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Verified Reviewer

Material misrepresentation in sale promotion

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Today, according to a Sperry email blast and their website, is sneaker day. $29.99 sneakers. No astrerisks. No footnote. No fine print. At checkout, I learn that both pair of a popular style of sneaker are "exempt" from the sale. No list of what is included or what is exempt. Proof positive of a lying-oriented marketing operation, which representing the entire company. Smells like *** Switching over to Sebago, an ethical company, for all future deck shoe purchases!
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Loss:
$60
Pros:
  • Pretty good style
Cons:
  • Unethical marketing
  • Cheap

Preferred solution: Price reduction

Dave M Ejn

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Verified Reviewer

Terrible Customer Service!

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I accidentally ordered (2) of the exact pair of shoes so I immediately called to have the order revised but was told it was to late to do anything! I have a total of (5) pairs of shoes on order, but guarantee all (5) will be returned! However I will NOT return!
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Pros:
  • Products
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: No way!

Harbor Dsc
map-marker Fairport, New York

Shipment of order 2 sizes too small

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Size of shoe marked wrong
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Ronald S Qbe

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Verified Reviewer

Excessive shipping time

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Placed order on 5/31. Expected delivery is 6/13. Two weeks for one pair of sandals? I'll shop local next time at Keen or Columbia.
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Preferred solution: Let the company propose a solution

User's recommendation: shop local, shipping time is unpredictable and lengthy. Website said 2 to 6 days.

1 comment
Ronald S Qbe

As of 6/15 no communication from Sperry and no Sandals delivered.

David W Yhz
map-marker Brockton, Massachusetts

Soles are very slippery and caused a fall today

Sperry - Soles are very slippery and caused a fall today
Sperry - Soles are very slippery and caused a fall today - Image 2
This is second time I have had this problem. The soles just get polished up and are deadly on carpet stairs and smooth wood floors. You replaced the last pair but with same thing and here we are again. The old brown soles never failed me. Any help please. These shoes are and have been for 60 years or more. I'm 67 yrs old and still boat . Please get back to me. Thanks, David Winkley Duxbury ,Ma 781-264-**** duxbay105@***.nt
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Reason of review:
Not as described/ advertised
Maureen m Wfi

Sperry sole wearoit

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Sperry sole wearoit
Sperry sole wearoit - Image 2
Sperry sole wearoit - Image 3
Sperry sole wearoit - Image 4
Sperry topsiders bought 6 months ago Tops in good condition Soles completely worn out
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Anonymous

When is a 12w not a 12W?

I have had many styles of Sperry shoes. I custom ordered their Authentic Original and the came too narrow to wear. I complained and was told that that shoe runs narrow. The website did not tell me that. No refunds on custom.
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Reason of review:
Not as described/ advertised

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